Return & Refund Policy

Last updated: June 10, 2026

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Be returned within 30 days of delivery
• Be in its original condition with all tags attached
• Not be worn, altered, or show signs of use
• Be returned with its original packaging and accessories

 

How to Request a Return

To initiate the return process, please contact our support team at support@luminari.shop. We will respond to your request within 1–2 business days with instructions on how to proceed.

Refunds

Once we receive your returned item, we will inspect it to ensure it meets the eligibility conditions. If approved, a refund will be processed within 5–7 business days. Please note that refunds will be issued to the original payment method through Shopify Payments, and bank processing times may vary. You will receive an email notification once the refund has been processed.

Late or Missing Refunds

If you haven't received a refund yet, please check your bank account or contact your credit card company to ensure the refund hasn't been processed. If you still haven't received your refund, please contact us at support@luminari.shop and we will investigate the issue.

Exchanges

We only offer exchanges for defective or damaged items. If you received a defective or damaged item, please contact our support team at support@luminari.shop and we will guide you through the exchange process.

Return Shipping

The customer is responsible for paying return shipping costs. For orders over $75, we recommend using a trackable shipping service to ensure the safe return of your item.

Contact Us

If you have any questions or concerns about our return and refund policy, please don't hesitate to contact us at support@luminari.shop. We're here to help.